Portfolio

Online course and active learning exercises. Deployed globally. 

For the new leadership board members of the Autodesk Pride Network, I developed an asynchronous onboarding program that provided a warm and supportive introduction.

The solution centered on a series of short videos covering responsibilities and best practices, complemented by a centralized hub of documentation and resources. Hands-on challenges were integrated to help new leaders apply their skills as they navigated their roles.

Hybrid model training. Delivered globally.

To support Uber's goal of organic growth, I led an initiative to introduce sales techniques to customer support teams who were previously focused only on technical assistance. Working in partnership with program managers and other stakeholders, my team and I conducted in-depth research across the customer journey to identify key touchpoints and opportunities. 

We then created a series of hybrid workshops and online courses. The curriculum focused on the basics of the sales funnel and sales techniques, as well as essential soft skills like objection handling and empathy.

E-learning series. Deployed in Latin America.

The sales teams in LATAM travel struggled to design personalized travel packages for customers due to a lack of knowledge regarding the highlights and details of several key destinations in the company's portfolio. In the past, other courses had failed to raise knowledge and interest.

To avoid the same pitfalls, I noticed that the program required a different approach that relied heavily on personalized and real content from the destinations. This unconventional approach required a new level of sponsorship and budgeting. Once the idea was sold, a strong project management phase was crucial for setting the list of destinations and preparing an external crew of filmmakers to join me in filming the list of destinations. 

On-line compliance training. Globally deployed. 

To meet international regulations, LATAM Airlines needed a more effective learning environment for its compliance courses. The Code of Conduct project was a critical opportunity for the L&D department to regain the trust of key stakeholders on the directive board.

My solution was to translate complex legal jargon into concepts that were relevant to employees' daily work. I designed interactive, scenario-based challenges with personalized feedback to guide them in addressing ethical misconduct. The project was a major success, earning approval from international organizations and a positive endorsement of the model from the directive board.